THE RESIDENT
Residents don't care which system management uses. They care about getting the answer.
STOP ANSWERING THE SAME RESIDENT QUESTIONS EVERY DAY.
Some resident enquiries require a manager. Most don't need a manager from the very first message.
On The Strata helps separate the two.
TWO ENQUIRIES. TWO VERY DIFFERENT PATHS.
01 / Routine
How do I book the function room?
Here's how to book the function room, based on your building's approved information.
02 / Needs detail
There's a leak downstairs.
Thanks for letting us know. Where is the leak, how serious is it, where is it coming from, and can you send a photo?
Structured before the manager sees it.
GOOD AUTOMATION DOESN'T JUST SEND A REPLY
It should understand whether the resident needs:
- Information
- Clarification
- Operational support
- Human attention
TWO AUDIENCES. ONE SYSTEM.
THE MANAGER
Management doesn't want to answer the same question 40 times.
On The Strata sits between those two realities. Routine questions can stay routine:
- Pool hours
- Gym hours
- Moving procedures
- Visitor parking
- Facility booking procedures
- Maintenance payment information
- AGM information