PAYMENTS // RESIDENT SUPPORT
PAYMENTS WITHOUT THE REPEATED QUESTIONS.
Residents ask how much, when, where and what reference to use. On The Strata answers from information your management team has approved, and can prepare reminders around the payment schedule you configure.
Illustrative example
How much do I need to pay?
Hi Daniel.
Your next scheduled payment for Unit 5-30 is RM462.00, due 15 October.
Maintenance charge: RM420.00 Sinking fund: RM42.00
Payment reference: RS-0530
View payment detailsRESIDENTS JUST ASK
Residents don't need to search an app, portal or old email. They message the building on WhatsApp and ask:
- How much?
- When?
- Where?
- What's my reference?
PROACTIVE REMINDERS
Management configures the schedule and recipients. On The Strata prepares the resident-specific reminder around that schedule.
5 days before payment is due
Hi Daniel.
Just a reminder for Unit 5-30 at Residensi Sentral.
Your scheduled payment due 15 October is:
Maintenance charge: RM420.00 Sinking fund: RM42.00 Total: RM462.00
Payment reference: RS-0530
View payment detailsIllustrative example. Proactive reminders depend on how each building is configured.
WHO GETS IT
The configured billing contact for the unit. Not automatically every occupant.
APPROVED INFORMATION ONLY
Amounts, dates and payment routes come from management-approved data and configuration. Management can see why On The Strata responded the way it did.
- The resident is recognised
- The unit is known
- The amount comes from the approved payment schedule
- The payment link is the route management approved
MANAGEMENT STAYS IN CONTROL
On The Strata does not process payments. It does not determine arrears, and it does not confirm that a payment was made without a trusted source. Payment itself happens through the route your management team has approved.
NO NEW APP FOR THE RESIDENT
Residents use WhatsApp, the way they already do. Management gets structure behind every conversation.