EVERY SCHEME IS ITS OWN CONTEXT
Each scheme has its own approved information, facilities, procedures, management context and resident population.
AI FOR STRATA MANAGEMENT THAT DOES MORE THAN ANSWER CHAT MESSAGES.
Give residents faster access to everyday building information while giving your management team clearer visibility into what is happening across the portfolio.
STRATA MANAGERS DON'T NEED MORE INBOXES
Resident communication is spread across:
- Calls
- Emails
- Individual managers
- Building groups
- Notes
- Spreadsheets
That makes repetitive questions expensive and important issues easy to lose.
TURN RESIDENT COMMUNICATION INTO STRUCTURED WORK
Resident message comes in. On The Strata can:
- 01Answer
- 02Clarify
- 03Capture
- 04Organise
- 05Complete
- 06Escalate
BUILT AROUND SCHEMES, NOT GENERIC CUSTOMER SERVICE
NOT EVERY ENQUIRY IS THE SAME
The platform can surface matters that appear to require management attention rather than treating every resident enquiry the same way.
THE MORE RESIDENTS ASK, THE MORE YOUR COMPANY LEARNS
Understand:
- Common topics
- Recurring issues
- Building-specific demand
- Knowledge gaps
- Manager involvement
IN PLAIN ENGLISH
What is AI strata management?
AI strata management uses artificial intelligence to help management teams handle repetitive resident communication, gather information and organise operational enquiries while keeping human managers responsible for decisions requiring judgement.
Can AI answer strata residents through WhatsApp?
Yes. A WhatsApp-first resident support system can receive resident enquiries, provide approved building information, ask clarification questions and escalate matters requiring human attention.