WhatsApp-first resident support
STRATA AI SOFTWARE // MALAYSIA
AI-POWERED STRATA
MANAGEMENT
FOR MALAYSIAN
BUILDINGS
Instant resident answers. Faster issue handling. Less repetitive admin. One real-time platform powered by WhatsApp and Strata AI.
On The Strata helps JMBs, MCs and property managers automate everyday building tasks across complaints, facility bookings, visitors, notices, documents, resident questions and committee updates.
Built for Malaysian condos, apartments, mixed developments, JMBs, MCs, property managers and resident committees.
AI-assisted complaint routing
Real-time management dashboard
Committee visibility
Less repetitive admin
WHATSAPP-FIRST STRATA AI
PICTURE YOUR BUILDING RUNNING IN REAL TIME
You manage multiple buildings, hundreds of units and dozens of daily resident questions. On The Strata uses WhatsApp and Strata AI to answer repetitive questions and keep management teams from repeating the same instructions all day.
8 buildings. 420 units. 50+ messages a day.
Payment questions, AGM notices, house rules, renovation forms and maintenance complaints keep arriving through WhatsApp.
CASE STUDY 01: PAYMENT FEES
“Hi, I just moved into Block C last month and I'm not too sure how much my maintenance fee is or where I'm supposed to pay it. Could you help me out?”
By Mr MuhammadMessage OTS
Manual reply~20+ minutes
Strata AI reply6s
PAYMENT FEES
- Request received0s
- Intent detected2s
- Approved answer found4s
- Instructions sent6s
Answer sent to resident
Maintenance Fee Notice // Payment Instructions // Building FAQ
The questions your team answers every day can now be handled instantly, consistently and from approved building information.
STRATA AI // HOW IT WORKS
NOT JUST A CHATBOT. A STRATA-SPECIFIC AI LAYER.
Strata AI is trained on your building information, not generic internet answers. It understands resident questions, searches approved documents and FAQs, prepares consistent replies, shares the right links or forms, and keeps a record for management.
Understands resident intent
Payment, document, complaint, renovation, visitor, facility or general enquiry.
MANAGEMENT VISIBILITY
FROM WHATSAPP CHAT TO MANAGEMENT VISIBILITY
Residents keep using WhatsApp. Management gets the structure behind it: conversations, common questions, issue records, document requests and enquiry trends in one place.
Building FAQs/documents/rulesComing soon
- Most asked questions
- Open resident issues
- Recent document requests
- Payment instruction enquiries
- Maintenance photo reports
- AI-handled conversations
- Human review needed
THE QUESTIONS YOUR TEAM ANSWERS EVERY DAY
- Where do I pay maintenance?
- How much do I need to pay?
- Can you send the AGM notice?
- Where are the house rules?
- How do I report a leak?
- What forms do I need for renovation?
- Can my contractor enter?
- Where do I send my receipt?
- Who do I contact after hours?
- Is the lift issue fixed?
- Where is the move-in form?
- What is the rubbish collection rule?
If your team has answered it before, Strata AI can help answer it again.
HOW A MESSAGE MOVES
RESIDENTS ALREADY USE WHATSAPP. MEET THEM THERE.
Most portals fail because residents forget the app, password or login. On The Strata works through the channel residents already use, while giving management structure, consistency and records behind the scenes.
01: RESIDENT WHATSAPP
Where the conversation already happens: no new app, no new login.
02: STRATA AI
Reads the question, searches approved building information.
03: APPROVED BUILDING INFO
The answer, link, form or document, pulled from what management has actually approved.
04: MANAGEMENT RECORD
Logged automatically, visible to the team, available for review.
EVERY CHANNEL // ONE STRATA AI
WHATSAPP OR SMS.
RESIDENTS PICK. STRATA AI ANSWERS.
Not every resident uses WhatsApp. On The Strata answers resident questions over SMS too, using the same approved building information and the same complaint, facility and case workflows. Nothing depends on which app someone has installed.
WHATSAPPResident message
Resident
“Is visitor parking free after 6pm?”
Strata AI
“Yes, visitor bays are free after 6pm on weekdays and all day on weekends. I've logged this as a resident question.”
SMSResident message
Resident
“Aircon in the gym not working since Monday”
Strata AI
“Thanks, I've created a maintenance case for the gym aircon and notified the building manager. You'll get an SMS update once it's assigned.”
ONE INBOX · ONE STRATA AI · ONE CASE LOG
Every channel feeds the same case log, so nothing gets lost between apps.
BUILT AROUND HOW MALAYSIAN BUILDINGS ACTUALLY OPERATE
- JMBs
- MCs
- Property managers
- Building managers
- Resident committees
- Condominiums
- Apartments
- Mixed developments
- Maintenance fees
- House rules
- AGM notices
- Complaint guidance
- Renovation procedures
- BM + English support
- Act 757-aware workflows
- WhatsApp-first communication
YOUR BUILDING INFORMATION, READY TO ANSWER
START WITH THE DAILY ADMIN YOUR TEAM WANTS GONE
Simple pricing for Malaysian strata teams based on building size, resident volume and the level of AI support required.
See full pricingStarter
WhatsApp AI resident support
Book a DemoGrowth
More buildings, more resident conversations, document/FAQ expansion
Book a DemoPortfolio
Multi-building management, reporting, custom workflows
Book a DemoSTOP REPEATING THE SAME WHATSAPP REPLIES EVERY DAY
Give residents instant answers from approved building information, while your management team keeps control of the process.
Hi, where can I find the AGM notice and the house rules? The management office is closed by the time I get home.
Hi Ms Tan, the AGM notice and house rules are both in the document vault. I've attached the links below so you can read them whenever suits you.
Open building documentsMessage OTS