FEATURES // BUILT FOR STRATA
EVERYDAY STRATA WORK. LESS OF IT ON YOUR TEAM.
On The Strata connects resident communication, approved building information and management workflows through WhatsApp and Strata AI.
PAYMENTS
PAYMENT CONCIERGE
WHAT IT DOESResidents ask how much, when, where and what reference. On The Strata answers from approved, unit-specific payment information. Where configured, reminders can be prepared around your schedule.
WHAT THE RESIDENT EXPERIENCES
- Asks on WhatsApp: how much, when, where, and what reference.
- Gets the amount, due date, approved payment route and reference for their own unit.
- No app, portal or old email to search.
WHAT MANAGEMENT GETS
- Fewer repeated payment questions.
- Payment information stays the approved version, in one place.
- Where configured, reminders are prepared for the unit's billing contact rather than every occupant. Proactive reminders are in beta.
On The Strata does not process payments, decide who is in arrears, or confirm a payment without a trusted source.
Illustrative example
How much do I need to pay?
Hi Daniel.
Your next scheduled payment for Unit 5-30 is RM462.00, due 15 October.
Maintenance charge: RM420.00 Sinking fund: RM42.00
Payment reference: RS-0530
View payment detailsWHATSAPP SUPPORT
RESIDENTS ALREADY USE WHATSAPP
WHAT IT DOESResidents message the building naturally. On The Strata uses the resident, building and unit context to give approved building-specific information and guide the next step. Anything that needs a person goes to your team.
WHAT THE RESIDENT EXPERIENCES
- Messages the building in their own words, in the app they already use.
- Gets answers, links and forms that are specific to their building.
- When a person is needed, the matter is passed to the team.
WHAT MANAGEMENT GETS
- No new resident app to roll out or explain.
- Routine questions answered from information your team has approved.
- Human review where it matters. Not every enquiry is handled without a person.
- 01Resident messages the building
In their own words, on WhatsApp.
- 02Approved, building-specific help
Information, links and forms from your team's approved content.
- 03Your team steps in when needed
Anything that needs a person is passed on.
MAINTENANCE + INCIDENTS
FROM MESSAGE TO STRUCTURED WORK
WHAT IT DOESA resident reports a problem the way they would to a neighbour. On The Strata captures the issue, understands the location and asks for missing detail where needed, then structures the matter for management.
WHAT THE RESIDENT EXPERIENCES
- Reports the issue naturally, with a photo if they have one.
- Is asked only for what is missing, such as where it is or how serious it looks.
WHAT MANAGEMENT GETS
- A structured matter instead of a vague message: what happened, where, and the details that matter.
- Less chasing the resident for basics.
- Your team decides what happens next. Issues are not dispatched automatically.
Illustrative example
There's water leaking near Lift B.
Thanks for letting us know. Is the water coming from the ceiling, a pipe or the lift shaft? A photo would help if it's safe to take one.
FACILITIES + REQUESTS
THE RIGHT PROCESS. STRAIGHT AWAY.
WHAT IT DOESResidents get your building’s approved procedure and request form straight away. Your existing process stays in charge.
WHAT THE RESIDENT EXPERIENCES
- Asks how to book the function room.
- Is given the building’s approved procedure and the booking or request form.
WHAT MANAGEMENT GETS
- Fewer “how do I do this?” questions.
- Requests arrive through the process your building already uses.
On The Strata does not check availability, reserve a room or confirm a booking. It directs the resident into the process your building already has.
Illustrative example
I want to book the function room.
Here's the approved booking procedure for the function room at Residensi Sentral. Please complete the booking request form.
Open booking request formOWNER + RESIDENT RECORDS
NEW OWNER. SAME UNIT. NO MESS.
WHAT IT DOESOwners sell, tenants move, co-owners and billing contacts change. Your team records the change with a date, and On The Strata keeps each unit’s people current while the history stays intact.
WHAT THE RESIDENT EXPERIENCES
- A new owner is linked to the unit from the date your team sets.
- A tenant moving out does not touch the owner’s record, and an owner change does not touch the tenant’s.
- Former residents no longer receive current information about the unit.
WHAT MANAGEMENT GETS
- Owner, tenant, co-owner and billing contact changes recorded with dates.
- Payment setup, share units and the unit’s history stay with the unit.
- A clear record of who was linked to a unit, and when.
This keeps your operational records current. It is not legal ownership verification or conveyancing, and it does not update any title or government record.
BEFORE
Daniel Chan
Owner
Ends 30 Nov
AFTER
Mei Lim
Owner
Starts 1 Dec
TENANT
Sarah Lee
Continues. Not affected by the owner change.
UNCHANGED
- Payment setup
- Share units
- Unit history
PORTFOLIO VISIBILITY
ONE VIEW ACROSS YOUR BUILDINGS
WHAT IT DOESResident conversations become structured operational information instead of disappearing into individual WhatsApp threads: recurring questions, building issues, payment enquiries and items waiting for review.
WHAT THE RESIDENT EXPERIENCES
- Nothing extra to do. Residents keep messaging their building the way they already do.
- Each building keeps its own approved information, so answers stay specific to the building.
WHAT MANAGEMENT GETS
- Recurring questions and operational issues, building by building.
- Payment enquiry patterns.
- Items waiting for human review.
- Activity across schemes in one view.
Built for seeing resident needs and building patterns. It is not a tool for scoring people.
WHAT MANAGEMENT CAN SEE
- Recurring questions
- Operational issues
- Payment enquiry patterns
- Items waiting for review
- Activity across schemes
- Approved building information
- Human review where it matters
- Current + historical records
- Building-specific context
- Management stays in control
BUILT FOR MALAYSIAN STRATAJMBs·MCs·Property Managers·Condominiums·Apartments·Mixed Developments
SEE IT WITH YOUR OWN BUILDINGS
We'll walk through how this would work for your portfolio.