Starter
RM1,500/month
Book a DemoPRICING // MALAYSIA
PRICING BUILT AROUND THE SIZE OF YOUR PORTFOLIO
Choose your plan based on the number of residences you manage. Each plan includes a monthly pool of resident Interactions across your portfolio. One complete resident topic counts as one Interaction, not every WhatsApp message required to resolve it.
PLANS
PLANS THAT SCALE WITH YOUR PORTFOLIO
Pricing is based primarily on the total number of managed residences across your portfolio. Scheme counts are a guide, not the billing unit.
Growth
RM2,000/month
Book a DemoGrowth+
RM4,000/month
Book a DemoPro
RM7,500/month
Book a DemoScale
RM13,500/month
Book a DemoEnterprise
Custom pricing
Contact UsGoing above your scheme guide does not automatically stop service or force an immediate upgrade. If your scheme count runs high relative to your residence count, we may follow up for a quick commercial review.
MANAGED RESIDENCES
WHAT COUNTS AS A MANAGED RESIDENCE?
A managed residence is a residential unit within a scheme that forms part of your management company's active portfolio: apartments, condominiums, serviced residences and other residential units managed within the scheme structure.
100Total residences
72Currently occupied
100Priced managed residences
Pricing is based on the residences in your portfolio, not how many happen to be occupied that month.
THE INTERACTION MODEL
ONE RESIDENT TOPIC IS ONE INTERACTION
An Interaction is one complete resident enquiry, request or issue handled through On The Strata. It can include multiple WhatsApp messages, AI replies, clarifying questions, photos, guided questions and human manager involvement, all while it stays the same underlying topic.
Maintenance payment
Usage = 1 Interaction
Hi, how much do I need to pay for my maintenance fee this month?
Your maintenance contribution for Unit A-12-3 is RM350. Would you like the payment details?
Yes please.
Here are the approved payment details and your payment reference.
What's the reference again?
Your payment reference is A123-0826.
Perfect, thanks.
Maintenance issue
Usage = 1 Interaction
There's water leaking near Lift B.
Thanks. Is the water currently flowing heavily, or is it a slow leak?
Pretty heavy.
Thanks, I've recorded the photo with the issue. Is the leak coming from the ceiling or the floor?
Ceiling.
Got it. I've recorded the issue for the building team with the details you've given.
WE COUNT TOPICS, NOT TEXTS.
A resident might send a dozen WhatsApp messages while resolving one maintenance issue. If they all relate to the same issue, that's one Interaction, not twelve.
WITHIN THE SAME TOPIC
WHAT DOESN'T CREATE ANOTHER INTERACTION
None of the following independently creates another billable Interaction while the underlying resident topic stays the same.
- Resident clarification
- AI clarification question
- Resident answer
- AI answer
- Guided question steps
- Same-topic follow-up
- Reopening the same topic
- Photo or media upload
- Human manager involvement
- A resident saying thanks
- Status discussion
NEW TOPICS
WHEN DOES ANOTHER INTERACTION BEGIN?
A new, distinct topic creates another Interaction, even if it arrives in the same WhatsApp conversation.
Interaction 1
“What time does the gym close?”
Interaction 2
“Also, when is our AGM?”
Both questions were sent in the same WhatsApp conversation. On The Strata identifies and manages each topic independently, so a single WhatsApp chat can contain several separate Interactions.
USAGE POOL
YOUR INTERACTION ALLOWANCE, POOLED ACROSS YOUR PORTFOLIO
Each plan's monthly Interaction allowance belongs to your whole portfolio, not to any single building. If one scheme has a busier month, it can draw on the shared allowance rather than being capped on its own.
The included monthly allowance resets each billing month. Unused base-plan Interactions do not carry over as a credit balance.
Top-upPrice
100 additional InteractionsRM149
500 additional InteractionsRM649
1,000 additional InteractionsRM1,199
Top-up packs are shared across your Malaysia portfolio. Purchased credits remain available for six months from purchase, and the earliest-expiring balance is consumed first.
IF YOU REACH YOUR ALLOWANCE
SERVICE DOESN'T STOP
If your monthly allowance and any top-ups are used up, On The Strata keeps operating rather than cutting off resident service partway through the month. Your account moves into an over-allowance state, and you can review usage, purchase additional Interaction packs, or talk to us about the right plan, on your own schedule.
VISIBILITY
SEE EXACTLY HOW YOUR ALLOWANCE IS BEING USED
- Monthly included Interactions
- Interactions used
- Remaining allowance
- Purchased top-up balance and expiry
- Usage by scheme
- Enquiry and topic trends
- Portfolio activity
Usage dashboardComing soon
INCLUDED IN EVERY PLAN
THE FULL PLATFORM, INCLUDED ON EVERY PLAN
Plans differ by portfolio capacity, not by feature access. Every plan includes the full On The Strata platform.
WhatsApp-first resident support
Residents communicate through the channel they already use.
AI-powered resident enquiries
Handles routine questions and gathers missing information conversationally.
Building knowledge
Approved building information is used to answer resident questions consistently.
Knowledge links and resources
Approved links and resources can be associated with building knowledge.
Payment information and reminders
Structured payment obligations, payment information and proactive reminders where configured.
AGM and governance support
Governance, meeting and compliance foundations suited to the scheme and jurisdiction.
Maintenance and issue intake
Residents can report operational problems naturally.
Cases and incidents
Relevant enquiries can become structured operational work.
Media and evidence support
Supported resident evidence stays associated with the relevant issue.
Human escalation
Management staff stay in control when a human response is required.
Multi-building portfolio management
One firm can operate multiple schemes from the same platform.
Multiple managers
Schemes can have primary, co-manager, assistant and other portfolio assignments.
Scheme-level access controls
Management firms can restrict staff to selected schemes where needed.
Resident enquiry intelligence
Understand what residents are actually asking across the portfolio.
Building issue intelligence
Identify recurring operational topics and building concerns.
Knowledge-gap intelligence
See where residents are asking questions that do not yet have an approved answer.
Usage intelligence
Understand Interaction usage across the portfolio.
Audit trail
High-trust administrative changes and important actions can be reconstructed.
AI answer provenance
For relevant AI answers, the approved knowledge version or resource used can be retained.
WhatsApp policy controls
Support for Meta's WhatsApp conversation and service-window requirements.
Multi-tenant security
Firm and scheme isolation are built into the platform architecture.
FAQ
FREQUENTLY ASKED QUESTIONS
An Interaction is one complete resident topic handled through On The Strata. It may contain multiple resident messages, AI replies, clarifying questions, follow-ups and supported media while the same issue or enquiry is being handled.
No. Individual messages within the same resident topic are not counted as separate Interactions.
Those clarification questions remain part of the same Interaction.
No. Media associated with an existing resident topic does not independently create another Interaction.
Not simply because a human becomes involved. The underlying resident topic remains the commercial Interaction.
If they're continuing the same underlying topic, we can continue that existing Interaction rather than charging for every follow-up message.
A new, distinct topic becomes a new Interaction.
No. Pricing is based on managed residences in your management company's active portfolio.
No. Managed residences are the primary pricing metric. Scheme counts are portfolio guides.
It triggers a commercial review where necessary. We won't abruptly stop service or automatically force an immediate upgrade simply because the scheme guide is exceeded.
Additional Interaction packs can be purchased. Resident service doesn't abruptly shut down simply because an allowance threshold is reached.
Yes. Purchased top-up Interaction credits are available for six months, with the earliest-expiring balance consumed first.
Yes. You get portfolio-level visibility into Interaction usage and activity across schemes.
Enterprise pricing is available for larger portfolios and more complex operating requirements.
CHOOSE THE PLAN THAT MATCHES YOUR PORTFOLIO
Book a demo and we'll walk you through pricing for your specific residence count and schemes.