Routine information or simple requests, usually resolved from approved building information.
Examples: Pool hours, maintenance payment location, facility booking procedure, visitor parking, AGM date.
Handled automatically
HOW IT WORKS // MALAYSIA
FROM YOUR PORTFOLIO TO LIVE RESIDENT SUPPORT. WITHOUT THE MESS.
Bring your buildings, team, residents and approved building information into one place. Once everything is ready, residents simply message your building through WhatsApp. On The Strata handles the everyday questions, gathers the details when something goes wrong and brings your team in when human attention is actually needed.
Set it up once. Keep control. Let the system handle the repetitive stuff.
SETUP // SEVEN STEPS
FROM PORTFOLIO TO LIVE IN SEVEN STEPS
Set it up once. Keep control. Let the system handle the repetitive stuff.
Pick the plan that fits your portfolio
Choose your plan based on the number of residences you manage. Your buildings share one portfolio-level allowance, so you're not managing separate plans per scheme.
SPECIFIC, NOT BROADCAST
TELL THE RIGHT PEOPLE ABOUT THE RIGHT THING
Once your buildings are set up, a notice about Level 18 reaches the people it actually affects, not the whole building.
Hi, the Level 18 bin chute is temporarily unavailable. Please use the chute on Level 17 for now. We'll let you know as soon as Level 18 is back in service.
Thanks, got it.
Buildings overviewComing soon
Knowledge baseComing soon
AFTER GO-LIVE
WHAT HAPPENS AFTER GO-LIVE
From the everyday to the urgent. Your team only gets pulled in when it matters.
IT KNOWS WHO'S MESSAGING.
WHICH BUILDING. WHICH UNIT.
ROUTINE QUESTION
Straight answer from approved building information.
OPERATIONAL ISSUE
Structured into work for management.
AMBIGUOUS REQUEST
On The Strata asks the missing question instead of guessing.
SENSITIVE OR HIGH-TRUST MATTER
Management stays in control.
01 / Routine, fully automated
What time does the pool close tonight?
The pool is open until 10:00 PM daily.
Thanks.
Several messages about the same topic stay one Interaction. You're not billed per message.
02 / Needs clarification, still automated
Something's broken in the gym.
No worries. What's broken?
The treadmill.
Is it completely unusable or still working?
Completely dead.
Compare that with the alternative: a resident says "gym broken" and your team plays twenty questions.
03 / Escalated
The basement garage door is stuck open and anyone can get inside.
Thanks for letting us know, I'm flagging this for the management team right away.
GARAGE DOOR STUCK OPEN
- Priority
- HIGH
- Status
- Escalated for manager attention
- Location
- Basement entrance
- Security impact
- Building access affected
On The Strata can surface higher-priority issues and bring your team in when human attention is needed.
04 / Proactive
Hi Daniel.
Just a reminder for Unit 5-30 at Residensi Sentral.
Your scheduled payment due 15 October is:
Maintenance charge: RM420.00 Sinking fund: RM42.00 Total: RM462.00
Payment reference: RS-0530
View payment detailsIllustrative example. The reminder goes to the billing contact management configures.
WhatsApp conversationComing soon
PRIORITY
NOT EVERY MESSAGE NEEDS A MANAGER
Every enquiry carries a priority, so your team's attention goes where it's needed.
Operational issues that should be recorded or reviewed, with no obvious immediate safety or security risk.
Examples: Treadmill not working, light out in a common area, noise complaint, damaged common-area furniture.
Logged for review
Possible safety, security, access or significant service disruption that needs urgent human judgement.
Examples: Garage or security gate stuck open, lift entrapment, major water leak, exposed electrical hazard, fire-related report.
Escalated to management
These are illustrative examples. Priority supports management attention, it is not a substitute for emergency services or professional emergency assessment.
YOUR TEAM SEES THE WORK. NOT THE CHATTER.
THE CONVERSATION HAPPENS IN WHATSAPP. THE WORK SHOWS UP HERE.
LOWComplete
Where do I pay my maintenance fee?
Handled automatically
HIGHNeeds attention
Garage door stuck open
Escalated to manager
MEDIUMOpen
Noise complaint, Unit 12-04
Recorded for review
LOWComplete
What time does the pool close?
Answered from approved building information
MEDIUMReady for review
Treadmill not working
Issue details captured
Operations viewComing soon
WHAT MANAGEMENT CAN SEE
- Resident enquiry
- Building
- Topic or category
- Priority
- Status
- AI-handled or human-needed
- Supporting evidence
- Approved information used
- Timestamps
- Interaction history
PORTFOLIO INTELLIGENCE
THEN YOU START SEEING WHAT'S REALLY HAPPENING ACROSS YOUR PORTFOLIO
Once resident communication is structured, management companies start seeing patterns, not just messages: what residents ask about most, which buildings generate the most enquiries, which facilities create recurring questions, what doesn't yet have an approved answer.
Resident communication stops disappearing inside individual WhatsApp chats and starts becoming useful operational intelligence.
- What residents ask about most
- Which buildings generate the most enquiries
- Which facilities create recurring questions
- What doesn't yet have an approved answer
Enquiry intelligence dashboardComing soon
ONE SYSTEM. DIFFERENT ANSWERS FOR DIFFERENT BUILDINGS.
Each scheme can carry its own approved information and context while the company still manages everything from one portfolio.
AI HANDLES THE REPETITION. YOUR TEAM KEEPS CONTROL.
- Approved information in. Consistent answers out.
- Routine questions handled. Important issues surfaced.
- AI where it helps. Humans where they matter.
FOR THE RESIDENT? IT'S JUST WHATSAPP.
No new app. No portal. No workflow to learn. Just message the building.
BUILT FOR MANAGEMENT COMPANIES, NOT JUST ONE BUILDING
The resident gets a building-specific experience. Your company gets one operating system.